Under The Couch

The store software we’re using at present isn’t really smart enough to figure out whether a purchase can be sent in a padded envelope or needs a box… which is a problem. We sell a lot of small stuff that winds up costing more for shipping than it really should, as we have to charge the box rate as a result.

So, we’re trying a new system for small purchases. If you pay by Paypal and your purchase is small enough to send in a padded envelope instead of in a box, we’ll send it in the envelope and refund you the postage difference. In this case, regular shipping will be AU$2.00 within Australia, and AU$4.00 international.

For the moment, this will only apply to purchases paid through Paypal, as it’s the only method that allows for easy refunds. If you pay by any other method, we’ll continue to just send your purchase in a box, at the parcel rate. If I can find a way to add a voucher or customer credit system to the store software down the track, I’ll look at including other payment methods that way.

So, for anyone confused… You complete Checkout as normal, selecting from the shipping methods listed (which will be charged at the normal parcel rate) and paying through Paypal. When we pack the order for shipping, if your purchase fits in a padded envelope, we’ll send it that way, and refund you the difference in shipping cost. So if you paid AU$5 for parcel shipping within Australia, and we send it in an Envelope, we’ll refund you the extra $3.

I realise it’s a slightly convoluted way of doing things… but until we can find an online cart set-up that can figure out exactly how many chainswords or ID bands can fit in an envelope, it’s about the best we can do.

If you have any feedback on the new system, feel free to pop on over to our Forums and leave a comment.

Posted in: Site News by insaniak /